11/24/2023 0 Comments Alexander house hotel utopia spa![]() Again I am sorry your experience was not to the standard of which we strive for. Here at Alexander House we want the guests desiring to come back and leaving the hotel as if the money they have spent has been met with the high expectation we endeavour to exceed. With regards to your room service, for breakfast, I can completely understand as to why you were not happy. Without seeing your reservation I am unable to help accommodate to your review. The main house is more traditional, spa side tend to have a larger bathroom, to fit the roman bath portrayed in the spa, and the cedar lodge caters for a more modern taste. ![]() We have three areas of the hotel and they are all suited for different styles. In terms of your room, I am sorry to hear you thought they were dated. I will be highlighting this to the spa managers as cleanliness is our priority. With regards to the spa facilities I am sorry to find they were not the standards we like to uphold. It saddens me to hear you were disappointed with your stay and the fact it was not worth the money. I am glad to hear your dinner was lovely and the fact that the staff were welcoming I will be passing your kind comment to the restaurant team. We always appreciate feedback here at Alexander House. We left after two days feeling thoroughly spoiled, every happy and already planning a repeat visit.ĭear 134andreaw, Thank you for taking the time to write this review. The restaurant gives you an option of using the QR code for ordering or you can use the menu. There's an app you can use to order from the bar and a button marked "call waiter" if you need something off the menu or just help. With a maximum of I think ten or fifteen in there maximum is adds to the relaxing feel of the hotel. However you can do this on the day and I liked this idea as in pre-Covid times the spa gets very busy. You do need to pre-book spa times if you don't have a treatment scheduled. You can book a table for breakfast if you wish to dine in the restaurant, and I strongly advise pre-booking dinner. Our massive bed meant we had a great sleep and social distancing was managed perfectly. Our room was a Cedar Lodge Suite with a balcony and this was wonderful to make use of the fine weather. This is the ninth time we have stayed at the hotel and we still love it. Overall this is a beautiful building with wonderfully attentive staff, but take that away and it is just like any other upmarket chain hotel, albeit double the price. I had breakfast included in my rate but had I paid the £22 charge listed on the menu I wouldn’t have felt I had gotten value for money. Like everywhere else in the hotel the service was brilliant but my food was a tad bland and uninspiring. The selection was rather limited, especially the hot options. My other disappointment came at breakfast time. I had planned to spend the evening in the spa but left after an hour or so. The pool/jacuzzi area was pretty but lacked any sort of ambiance and it wasn’t a particularly relaxing atmosphere. I’m sure a male employee wouldn’t be allowed to walk around the female section. I also wasn’t comfortable with the female attendants continually walking around the male changing area. ![]() It was just like the locker room at my gym at home. I appreciated having separate steam/sauna in the changing rooms however these were incredibly small and didn’t feature any smell infusions or niche features. There was no fresh fruit or snacks offered which I find is normally standard in 5* spas. Firstly the charge just to access the wet facilities seems rather greedy considering the cost of the room for the night. I chose this hotel mainly due to the spa, which unfortunately was rather underwhelming. Their small touches and proactive, discreet service went a long way in helping me relax and indulge. I was warmly greeted by every staff member I came across and made to feel welcome and valued. The staff are by far what made my visit to Alexander House. My luxury room was spacious, clean and tastefully decorated, with a gorgeous marble bathroom and all of the amenities you could ever want. There is no denying that the building and grounds of this hotel are beautiful and it is certainly an escape from everyday life. Wyndham Grand Cancun All Inclusive Resort & Villas.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hotels near Enhance Aesthetics and Beauty.Hotels near The Forest Way Country Path. ![]() Hotels near Church of Scientology Advanced Organization and Saint Hill United Kingdom.Hotels near Kingscote Estate and Vineyard.East Grinstead Hotels with Breakfast Buffet.East Grinstead Hotels with Bridal Suite.Alexander House Hotel & Utopia Spa Pool.Alexander House Hotel & Utopia Spa Rooms.Alexander House Hotel & Utopia Spa Features.Hotels near Alexander House Hotel & Utopia Spa.
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